Effective Date: January 01, 2025
Last Updated: March 11, 2025
Bluecast Technologies Private Limited (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our BlueCReM Software-as-a-Service (SaaS) (the “Service”) and visit our website.
By using our Service or accessing our website, you agree to this Privacy Policy. If you do not agree, please do not use our Service.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email, company details, password, payment information.
- CRM Data: Contacts, customer interactions, emails, notes, and uploaded files.
- Support Requests: Information provided when contacting customer support.
1.2 Information from Third-Party Integrations
Our Service integrates with third-party platforms, including:
- Meta (Facebook, Instagram, WhatsApp): If you connect your CRM to these platforms, we may collect data related to customer interactions, messages, and ads.
- Gmail & Microsoft Outlook: If you sync your email accounts, we access relevant messages and attachments as required for CRM functionality.
Payment Gateways (e.g., Stripe, PayPal, Razorpay): Payment details are securely processed by third-party providers and not stored on our servers.
2. How We Use Your Information
We process your information for the following purposes:
✔ Providing the CRM service (including integrations with third-party tools).
✔ Processing payments and managing subscriptions.
✔ Enhancing security and preventing fraud.
✔ Improving features through analytics and AI-based insights.
✔ Marketing communications (only with your consent).
✔ Ensuring compliance with legal obligations.
We do not sell or rent your personal data.
3. Data Storage & Security
- Partitioned Databases: Each customer’s data is stored in a separate database partition to ensure security and isolation.
- Encryption: All data is encrypted at rest and in transit using industry-standard security protocols.
- Access Controls: Only authorized personnel have access to customer data under strict security policies.
- Third-Party Security Measures: We ensure our integration partners comply with necessary security and data protection laws.
4. Third-Party Data Sharing & Integrations
We share data only when necessary and with the following entities:
| Integration | Purpose |
|---|---|
| Meta (Facebook, Instagram, WhatsApp) | CRM integration for customer interactions, messaging, and ads. |
| Gmail & Microsoft Outlook | Sync emails, contacts, and calendar events. |
| Payment Gateways (Stripe, PayPal, Razorpay, etc.) | Process transactions securely. |
| Cloud Storage Providers | Secure storage of CRM-related files and documents. |
| Analytics & Tracking Services | Improve user experience and service performance. |
All third-party services must comply with GDPR, CCPA, and other applicable laws.
5. Compliance with Data Protection Regulations
5.1 General Data Protection Regulation (GDPR) – EU Users
If you are in the European Economic Area (EEA), you have the right to:
✅ Access your data and receive a copy.
✅ Rectify incorrect or outdated information.
✅ Request data deletion (“Right to be Forgotten”).
✅ Restrict or object to certain processing.
✅ Withdraw consent for marketing communications.
We process data based on:
- Contractual necessity (e.g., providing the Service).
- Legal compliance (e.g., financial record-keeping).
- Legitimate interest (e.g., improving features).
5.2 California Consumer Privacy Act (CCPA) – U.S. Users
If you are a California resident, you have the right to:
✅ Know what personal information we collect.
✅ Request deletion of your data.
✅ Opt out of data sharing for targeted advertising.
To exercise these rights, contact us at info@bluecast.tech.
6. Your Rights & Choices
You have the right to:
✅ Access, update, or delete your personal data.
✅ Download a copy of your stored data.
✅ Opt out of marketing emails and tracking.
✅ Request restriction of data processing.
To exercise these rights, email us at info@bluecast.tech
7. Data Retention & Deletion
- We retain your data as long as you have an active subscription.
- Upon account termination, we:
- Retain data for a maximum of 90 days for potential reactivation.
- Delete data permanently upon request.
Some data may be kept for legal compliance (e.g., billing records).
8. International Data Transfers
Your data may be transferred to and stored on servers located in your region. We implement security measures to protect your data in accordance with applicable laws.
9. Children’s Privacy
Our Service is not intended for children under 16. We do not knowingly collect data from minors.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Effective Date.” Continued use of our Service constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, contact us at:
📧 Email: info@bluecast.tech
📍 Address: #7/384-2, Near Civil Station Juma Masjid, Kakkanad, Kochi – 682030, India
